Privacy Policy

This is the privacy policy of Alpha Fortress Pvt Ltd which is referred to in this privacy policy as we or us. This Privacy Policy applies to information we collect from users of our website at, our online services, our Android and IOS mobile apps, recipients of our emails, or when you otherwise interact with us. It describes the data that we collect about you, and how we use, share and protect this data.

Collecting and Using Data

Data That You Provide Us

Prior to each transaction, We collect information that you provide to us, including:

  • your name, email address, mobile number, proof of residence, a government-issued ID number, date of birth, and currency preference, such as when you create an account, complete your profile or submit a request for support;
  • information about transactions you complete using our services, including the amount of funds associated with a bitcoin transaction, the type of transaction executed, and other related information.

Other Data Collected

We may also automatically collect the following data:

  • Cookies: We use cookies on our website to collect data about your visit and to allow you to navigate from page to page without having to re-login each time, count visits, and see which areas and features of our website are popular. We do not link the information we store in cookies to any information you submit while on our website. We may also use the data collected via cookies to tailor advertisements to you and to track the popularity of our website. Our use of cookies and other technologies may allow us and third parties to collect information about your browsing activities over time and across different websites following your use of our services.
  • Analytics: When you visit our website, we use third party analysis tools to collect data about your computer and Internet connection. That information includes the IP address of your computer and/or Internet service provider, when you access our website, the Internet address of websites from which you link to our website and from which you came before landing on our website, the browser that you are using, and your movements and preferences on our website. All of this information is used internally for the purpose of improving our website and to understand how our website is being used. We also use third party analysis tools to collect data about your use of our mobile apps. The information collected identifies the types and timing of actions you take within our mobile, including installation, registration, upload and certain types of navigation. All of this information is used internally for the purpose of understanding how our mobile apps are being used and subsequently improve them.
  • Action Tags: When you visit our website, we use action tags (also called pixel tags, clear GIF, or beacons) to identify some of the pages that you visit and how you use the content on those pages. Action tags may collect and transmit this data in a manner that identifies you if you have registered with our website or are logged into our website. We also use action tags in our emails, to determine whether an email was opened or whether it was forwarded to someone else. When you use our mobile apps, we use action tags where you are accessing websites from links in our mobile apps. These may identify the pages that you visit and how you use the content on those pages.
  • Site Management: We aggregate data that we collect about the use of our website for administering, protecting and improving our website and our systems to better understand the preferences of our website visitors and optimize the content that we serve to identify server problems, to compile aggregated statistics about our website usage and to improve our marketing and research.
  • Do Not Track: Our Service currently does not respond to “Do Not Track” signals and operates as described in this Privacy Policy whether or not a Do Not Track signal is received. If we do so in the future, we will describe the process in this privacy policy.

Data Protection and Security

How We Protect The Data We Collect

We use reasonable physical, electronic, and procedural safeguards to protect the personal information that we obtain from you from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Please note that we are not responsible for the security of any data you are transmitting over the Internet or any data you are storing, posting or providing directly to a third party’s website which is governed by that party’s policies. Please note that no method of transmission over the Internet or method of electronic storage is 100% secure. If you have further questions about security, you can contact us at

Data Retention

If you wish to close your BITSSA account altogether, please let us know by submitting a request to We may retain information about you in our databases for as long as your account is active or as needed to provide you services and in accordance with applicable laws. Our retention and use of your information will be as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. The retention period may extend beyond the end of your relationship with us but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain certain information to prevent fraudulent activity, protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain, or if we believe in good faith that a law, regulation, rule or guideline requires it.

Access to Information

We will respond to your request for access to information we collect about you within the time frame required by applicable law.

Sharing Data

We may share your information as follows:

  • You’ve consented or otherwise given us permission to share;
  • We’ve aggregated or de-identified the information so that it cannot reasonably be used to identify you.
  • With third party service providers who we use in delivering our service, including certain advertising, referral, operations, financial services and technology services (such as hosting providers, identity verification, support, payment, and email service providers);
  • If required by applicable law or legal process or if we believe it is in accordance with applicable law or legal process;
  • To protect the rights, property and safety of BITSSA our users and the public including, for example, in connection with court proceedings or to detect or prevent criminal activity, fraud, material misrepresentation or to establish our rights or defend against legal claims or
  • in connection with selling, merging, transferring or reorganizing all or parts of our business.

Links to Other Websites and Online Services

Our website may include links to other websites or online services, including Facebook whose privacy practices may differ from those of Alfa Fortress. If you submit information to any of those websites or online services, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Changes to this Policy

We may make changes to this privacy policy. If we make changes, we will notify you by revising the date at the top of the policy. If we make material changes, we will do so in accordance with applicable legal requirements and we will post a notice on our website and mobile applications alerting you to the material changes prior to such changes becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us.

To keep your personal data accurate, current and complete, please contact us as specified below. We will take reasonable steps to update or correct personal data in our possession that you have previously submitted using our services. Please also feel free to contact us via our support ticket if you have any questions about our privacy policy or the information practices of Alfa Fortress.

You may also contact us via