About BITSSA

BITSSA.in is a crypto currency exchange for the emerging world.

BITSSA.in is solely focussed on the Indian market for crypto currencies.

What is Bitcoin?

Bitcoin is a peer-to-peer, open source, decentralized currency. It has a limited supply of 21 million bitcoins ever to be in existence and it is divisible down to 8 decimal places. It’s decentralization means it is not controlled or owned by any individual, company, organization or government. Bitcoin relies upon strong cryptography to protect users funds and is pseudo anonymous by nature. Bitcoin can be sent anywhere in the world, instantly and enables efficient cross border trade with low to no fees (the Bitcoin network has an option 0.0001 BTC fee) with very low barrier to entry- anyone can use it.

How does BITSSA.in work?

BITSSA.inis a trading platform to help users buy/sell and trade bitcoins. The platform permits users to place orders for the purchase and sale of bitcoins. Only users who have deposited funds in the platform’s account can place these bids.

Orders for buying or selling are then matched and executed as trades by the system and funds or bitcoins are credited or debited from the user's account.

Verification

  • What is Verification

As part of KYC (Know your customer) norms we have to verify the identity of the users on the platform. To verify the identity upload a copy of PAN (Permanent Account Number) and AADHAAR number.

We then verify the details provided and approve the account. After this process, the user can then deposit Indian rupee/INR into your account on the platform. We have enabled many payment gateway options for depositing funds.

  • My verification is on hold. What should I do?

If a document you’ve submitted isn’t getting verified or is deemed invalid, you’ll be given the opportunity to submit a different document. You’ll be notified via e-mail and your verification will be placed on hold until the issue is rectified.

  • My verification has failed. What should I do?

If you cannot be verified on the platform, such as due to regional restrictions, you will be notified via e-mail. You should contact the support team via support@bitssa.in to determine if the rejection is valid and we’ll explore your options thereafter.

How do I withdraw money from my BITSSA account?

Once you’ve sold bitcoin, its value in INR is placed in your balance. Several options have been provided by us to enable your access to funds. You can withdraw via bank transfer to your designated bank account. Please save your bank account number and IFSC details with the platform before making a withdrawal.

  • How do I link my bank account?

To add your bank account, follow these steps:

Go to MENU > FUNDS

Then go to your INR funds and select WITHDRAW

Select MANAGE WITHDRAW

Enter your bank details as requested and click

"ADD BANK ACCOUNT"

Please note that you can only withdraw to an account that matches the name listed on your account. If you add a different account, it will not be allowed and your account risks being suspended

How long until my withdrawal is processed

Withdrawals are processed seven days a week, usual processing time is 1-4 hours depending on the volume and bank destination.

How do I add money to my BITSSA account?

To deposit into your account, follow these steps:

Go to MENU > FUNDS

Then go to INR and select DEPOSIT

Under each of the tabs provided, please follow the steps outlined

How long until my deposit is processed?

Deposits made via Payment Gateway become available as soon as the payment sends confirmation.

For bank deposit, please send a mail to support@bitssa.in with the deposit details and TXN ID of the deposit. This process generally takes about 4-5hrs.

How much does it cost to use BITSSA?

We strive to be as open and transparent as possible but do need to charge a nominal fee for transactions to cover cost of operations

Depositing Money: We do not charge any fees for deposits made bank transfer. Deposits made via payment gateway will incur a 2% fee on the total amount deposited by the gateway.

Withdrawing Money: We charge

Rs.100 for withdrawals less than INR 100,000 in value

Rs.200 for withdrawals up to INR 500,000 in value.

Rs.1000 for withdrawals above INR 500,000 in value.

For withdrawal above INR 1000000, additional 24 hrs are required by banks to process the transaction.

Deposits and withdrawals in Bitcoin: A nominal fee is assessed based on network and mining charges

Trading Fees: The BITSSA.in Exchange follows a maker-taker model with market makers (adding depth and liquidity) paying no fees and market takers paying a nominal fee of 1%

I’d like to report a bug. Who do I contact?

You can send us an e-mail with details of your find to either support@bitssa.in or you can open a ticket. Opening a ticket is found by highlighting your user ID in the top right corner of the site and selecting “TICKETS” from the menu choices that appear under your ID

Trust and security?

This is one of our core principles, and we address it in a few ways.

1) Our commitment to Open Source software. Many of our projects rely upon Open Source software where the code is freely available to audit. So please, don’t take our word, it’s open for all to see. We also actively contribute to these projects to give back to the community. In our projects that are closed we are committed to third party auditing and certification to give you the peace of mind you expect.

2) We adhere to the highest industry standards when we store our users details and funds. This includes cold storage, user credentials hashed and salted, encrypted databases and backups and much more.